Alerts & Intelligence Feed

What needs attention right now — and what's been handled.

Critical
1
Warnings
3
Opportunities
1
Resolved (30d)
0

🔴 Critical

🔴
Callback Rate
⚠️ Technician T-19 (Brad Williams) callback rate (18.2%) is 3x company average. Estimated annual rework cost: $22,400.
Detected 2026-03-31  ·  Entity: T-19

🟡 Warnings

🟡
Zip Margin
📍 Zip codes 33328, 33330, 33331 show 23% lower net margin due to drive time. Consider adjusted dispatch prioritization.
Detected 2026-03-31  ·  Entity: 33328,33330,33331
🟡
Contract Renewal
📋 41 maintenance contracts renew within 30 days with no outreach logged. At-risk ARR: $17,220.
Detected 2026-03-31  ·  Entity: RENEWAL-BATCH
🟡
Capacity Gap
📅 Historical peak demand modeling indicates current team is undersized for June–September by ~31%. Last year's capacity gap: $127K in deferred revenue.
Detected 2026-03-31  ·  Entity: SUMMER-2026

💚 Opportunities

💚
Churn Risk
💰 187 customers match the high-churn risk profile. Estimated recoverable revenue if contacted this month: $74,800.
Detected 2026-03-31  ·  Entity: SEG-CHURN
⚙️ Alert Thresholds — Configurable RMH Intelligence
Alert TypeTrigger ConditionSeverityFrequency
Callback Rate Tech callback rate > 2× company average, min 20 jobs Critical Daily
Churn Risk Last service >14 months, equipment age 4–6 yrs, ≥2 jobs Opportunity Weekly
Zip Margin Zip net margin <80% of company average, ≥30 jobs Warning Monthly
Contract Renewal Renewal within 30 days, no outreach in 60 days Warning Daily
Capacity Gap Peak-season demand projection vs. current capacity >20% gap Warning Monthly (Apr–Sep)
All thresholds are configurable per client. RMH Intelligence monitors these checks continuously and surfaces new patterns as they emerge.